Wear a mask at all times, including covering your nose
Call the front desk to “check in” with insurance/credit card info from your car when you arrive in the parking lot.
Wait in your car until our Medical Assistant calls you up so that you can go straight back to a sanitized exam room with minimal overlap with other patients.
Stop at front desk on the way in only to identify yourself and to self scan your insurance card or credit card if not on file
Expect to go straight to the exam room without sitting in the waiting room. Please feel free to wash your hands using the exam room sink.
Expect all staff to wash their hands once they are in the room with you.
“Check out” should be unnecessary unless you need additional paperwork completed
Our office will be closed on Friday, July 3rd and Saturday, July 4th. If you have any questions, please give us a call at (202) 244-0812.
I am pleased to be able to resume offering you a clean and disease-free office setting for your primary care! We have put in place a series of procedures and protocols that will keep all of you, and all of us, safe. But I am counting on you to make sure that all of our patients who have COVID-19 symptoms are seen via a Virtual Visit. If you have a fever, or any of the other known symptoms, we will be glad to see you virtually. We will consider arranging for the best available testing, help you manage your illness, and advise you on the need for quarantine.
For all other Primary Care, we are glad to see you either in our office, or continue over our Virtual Visit platform. There will be times when an in-office visit is better, such as for Routine Physical Exams, or when a lab collection is necessary, etc. But whenever possible, at least for the present time, we would love to keep the distance, and provide your care virtually. We may decide during a virtual visit to order lab tests or schedule you for an in-office visit to get a better look, and these can be arranged soon after the virtual visit. Our in office lab is not offering the nasopharyngeal PCR test for active COVID infection (that will be prescribed at a drive through testing center), but we are able to send your blood for COVID Antibody testing to see if you may have developed immunity.
When you do schedule a visit in our office, we will let you know more about the “distancing” procedures that we will be asking of you. We are scheduling our visits far enough apart that we hope that when paired with a check-in process that begins at your home, there will be no overlap of patients in the waiting room. Staff will be wearing appropriate personal protective equipment, and we ask that you wear a facemask covering your nose and mouth at all times. And of course, we will be sterilizing each room and all high touch areas after each patient is seen.
Reopening our Community
Society needs to get back to business and reopen, and we all need to put into place the proper measures to keep ourselves as safe as possible. We are now much more capable of handling this risk than we were at the end of January. We have learned how this disease is transmitted, and of the need for social distancing. And if you become sick with something that resembles COVID, I can help arrange for you to be tested at a drive thru testing center right away. If you all would immediately start recording the names and hopefully contact information for all of the people you become exposed to each day, we can trace and test those folks if you become sick. Unless we are medical researchers, these are likely the only things we can do to help stop this pandemic.
I hope to see you all soon!
Here is some important information to know for your upcoming visit:
- Wear a make or face covering
Wear a cloth face covering over your nose and mouth. This could be a mask or another covering, such as a scarf or bandana. You will not be seen if you are not wearing a face covering or mask. Please arrive with this on and keep your face covered while you are at the office.
- Arrive alone
Visitors or support persons are not allowed in the office unless the support person is deemed medically necessary OR there is a language barrier for the patient themselves. Exceptions need to be approved before your appointment. Please call the office
- Keep a social distance
Stay at least 6 feet (about 2 arms length) from other people. Do not gather in groups.
- Wash your hands
Wash your hands often with soap and water for at least 20 seconds. Avoid touching your eyes, nose, and mouth. Please go ahead and wash your hands upon arrival in the office and when you are leaving.
- No walk-in appointments
We are only offering scheduled appointments at this time. Our after hours (4:30-7:00pm) will remain virtual for any of your acute needs. Please call the office to schedule an appointment! (202) 244-0812.
Dear patients and families,
As you are aware, there is a stay-at-home order in place due to the current COVID-19 crisis. Despite the shutdown, we are open as usual but we are only offering Virtual Visits to limit exposure between patients and staff. All of your concerns may be addressed via Virtual Visits, such as medication refills, chronic disease management, mental health visits, annual wellness visits or any other concerns/new problems. All primary care problems are encouraged to be addressed virtually at this time. Virtual Visits are now covered by all major insurance plans (copays and deductibles may apply).
Additionally, we can also help manage COVID-19 symptoms. We have been fortunate enough to provide orders to our local COVID-19 centers and have been closely working with them to have our patients tested. We are scheduling Virtual Visits by appointment only Monday through Thursday from 7:30am to 7pm, Friday 7:30am to 4:30pm and Saturday 9am to 2pm.
You may call the office to discuss your symptoms and schedule a same day appointment at (202) 244-0812.
Furthermore, to prevent the spread of COVID-19 the following guidelines may help:
- Wash your hands often with soap and water, for at least 20 seconds.
- Avoid contact with people who are sick.
- Cover coughs and sneezes with a tissue, then throw the tissue in the trash.
- Avoid touching your eyes, nose, and mouth.
- Clean and disinfect frequently touched objects and surfaces.
We will continue to comply with the orders in place, in the meantime; we are happy to accommodate you for a Virtual Visit. Stay safe and healthy!
William Condrell, M.D.
Hello Dear Patients!
In order to decrease the risk to all of us from the coronavirus, we have been limiting all our office visits to Virtual Visits, which are now approved by all insurances. The Virtual Visits can be used for essentially all types of care including sick visits, medication refills, mental health visits, Medicare Annual Wellness Visits and much more. While an in-person visit might have been better, we are going to do our best handling all Primary Care through this Virtual Visit method indefinitely. So, please consider setting up one of those visits now.
Though there are some that say we should soon get back to work, please continue to do your part to help eliminate the spread of COVID-19 through the use of social distancing. By this I mean that I recommend staying home, and only going out for very urgent matters such as required grocery store trips. Specifically as of March 26th, I continue to recommend not going to work in an office setting, nor socializing at all. I suspect that this will be my recommendation until after we can be sure the “curve” of new cases has begun to decline. I will update my www.SpringValleyIM.com website as soon as things change.
For those of you who are experiencing any upper respiratory symptoms, I am asking that you schedule a Virtual Visit today if possible with one of our providers, rather than going to the ER. Our providers will review your case, and determine if you successfully qualify for COVID-19 testing under current testing rules. If you do meet the standard set by the Dept of Health, we will make arrangements for you at a drive thru testing center right away. As many of you are aware, the COVID-19 testing centers continue to have lots of rules about who can receive coronavirus testing based upon severity and nature of symptoms. If you do not meet the “criteria” but are suspected of having the disease, we will identify the best next steps, including future testing, the need for quarantine, possible treatment options, and how to handle your exposure to other people. And please know that we are working every day to keep track of all of the available testing centers in the DMV area, and hopefully will find one soon that will test more than just those who meet “criteria”. The first step to COVID-19 testing is scheduling a Virtual Visit with one of our providers. Our Virtual Visits are offered Monday through Thursday 7:30am-7pm, Friday 7:30am-4:30pm and Saturday 9am-2pm.
Update for all Medicare Patients:
Due to the recent COVID-19 outbreak, doctors and other health care providers can use telehealth services to treat COVID-19 AND any other medical concerns from offices and places of residence (homes and nursing homes). As of March 6th, 2020, Medicare now covers Virtual Visits. Please note that coinsurance and deductibles may apply. Also, if you have coverage through a Medicare Advantage Plan, you won’t have to pay out-of-pocket costs for COVID-19 tests.
Medicare has recommended that at this time we schedule Annual Wellness Visits virtually to ensure the health and safety of both our patients and staff. All of our Medicare patients will receive a call from our office to schedule these visits. The Annual Wellness Visit (AWV) is a yearly appointment to create or update a personalized prevention plan. This plan may help prevent illness based on your current health and risk factors. Due to this recent outbreak, it is now an important time for us to schedule these Annual Wellness Visits to ensure optimum health. Keep in mind that the Annual Wellness Visit is not a physical exam and it is separate from what we typically describe as a Physical Exam, which would naturally need to be done in person, and should wait until we are back to our regular office hours. The Annual Wellness Visit includes a health risk assessment/questionnaire which asks about your health status, injury risks, behavioral risk and urgent health needs. It also includes a screening for cognitive impairment, depression and includes health advice/referrals. This can be completed via a Virtual Visits, and Medicare is recommending we do these with our patients annually. Please call the office at (202) 244-0812 to schedule your visit today!
We will continue to post updates as we receive them. Thank you for your patience and understanding through this difficult time.
Effective 3/23/2020, we will temporarily be suspending our walk in visits at our office. For your safety and the safety of our staff, we ask that you call (202) 244-0812 to schedule a virtual visit.
We’re accepting Virtual Visit appointment Monday through Thursday 7:30am-7pm, Friday 7:30am-4:30pm and Saturday 9am-2pm. We will continue to post updates as we make changes to maximize safe social distancing while also continuing to care for all our patients. If you have any questions or concerns, please call the office.
Please note, your insurance treats these virtual visits the same as an in-person office visit and copays are due at time of visit.
For the most current updates on what our practice is doing regarding COVID-19, please follow us on social media: